Returns and Refunds

You may request a return for eligible items purchased from CHALI, subject to the conditions below.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In its original, unopened packaging
• Returned within the applicable return window
• Accompanied by proof of purchase (order confirmation or receipt)

Certain items are excluded from returns as described in Section 2.

Due to the nature of our products, the following items are generally not eligible for return:

• Opened or used tea products
• Opened or used food and beverage items
• Personalized or custom-engraved brew-ware
• Gift cards
• Items marked as final sale at the time of purchase
• Free gifts, samples, or promotional items
• Items that have been damaged through misuse or improper handling after delivery

Exceptions may apply if the item is defective, damaged during shipping, or incorrectly supplied, as described in Section 7.

Standard return requests must be submitted within 14 days of receiving your order.

Return requests received after the 14-day window may not be accepted unless the item qualifies under our damaged or defective items policy.

For Tea Club subscription shipments, please refer to Section 8 for applicable return terms.

To initiate a return, please follow these steps:

• Email our team @ support@usefultea.com.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our team will review your request and, if approved, provide return instructions including a return shipping address.

Please do not send items back without first obtaining return authorization. Unauthorized returns may not be processed.

We aim to respond to return requests within 2 business days.

Unless the return is due to a CHALI error (such as a defective, damaged, or incorrectly shipped item), return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method when returning items. CHALI is not responsible for returned items that are lost or damaged in transit.

For returns due to CHALI error, we will provide a prepaid shipping label or arrange a return pickup where available.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Processing timeline:

• Inspection and approval: within 5 business days of receiving the returned item
• Refund processing: within 5–10 business days after approval
• Bank or payment provider processing: additional time may apply depending on your financial institution

Refunds will be issued to the original payment method used at checkout unless otherwise agreed.

Please note that original shipping charges are non-refundable unless the return is due to a CHALI error.

If you receive an item that is damaged during shipping, defective, or materially different from what you ordered, please contact us within 7 days of delivery.

When reporting a damaged or defective item, please provide:

• Your order number
• A description of the issue
• Photographs showing the damage or defect
• Photographs of the packaging, if applicable

After review, we may offer one of the following resolutions at our discretion:

• A full refund for the affected item
• A replacement shipment
• Store credit

We may ask you to return the item or, in some cases, waive the return requirement depending on the nature of the issue.

Tea Club subscription shipments are subject to the following return terms:

• Monthly tea selections that have been opened or partially consumed are not eligible for return.
• Unopened Tea Club shipments may be returned within 14 days of delivery, subject to the standard return conditions.
• If you wish to pause or cancel your Tea Club subscription, please manage your subscription through your account or contact us before the monthly processing cutoff.

Cancellation of a Tea Club subscription does not automatically entitle you to a refund for shipments that have already been processed or dispatched.

Please refer to our Terms of Service for full subscription cancellation terms.

We currently do not offer direct exchanges.

If you would like a different product, please return the original item for a refund and place a new order.

For brew-ware items, if you received an incorrect size, color, or variant, please contact us — we may be able to arrange a direct replacement without requiring a separate new order.

In certain situations, partial refunds may be granted:

• Items returned with signs of use, missing accessories, or damaged packaging
• Items returned outside the standard return window but within 30 days, at our discretion
• Bundled or gift set items where only part of the set is returned

The partial refund amount will be determined based on the condition of the returned item and communicated to you before processing.

In some cases, we may offer store credit as an alternative to a monetary refund.

Store credit:

• Is issued to your CHALI account
• Does not expire unless otherwise stated
• Can be applied to future purchases on the CHALI website
• Cannot be redeemed for cash
• Is non-transferable

If store credit is offered, you will be notified before it is issued and given the option to accept or proceed with a standard refund where applicable.

Items purchased with a discount code, during a promotional event, or as part of a bundled offer are eligible for return subject to the standard return conditions.

Refunds for promotional orders will be based on the amount actually paid after discount, not the original retail price.

Free gifts received with qualifying purchases must be returned together with the qualifying item. If the qualifying item is returned but the free gift is not, the value of the gift may be deducted from your refund.

For orders shipped outside the domestic market, the following additional terms apply:

• Return shipping costs for international orders are the responsibility of the customer.
• Customs duties, taxes, or import fees paid on the original order are non-refundable by CHALI. Please contact your local customs authority for information on reclaiming duties.
• International returns may take longer to process due to shipping and customs timelines.

Please contact our customer service team before initiating an international return so we can provide the appropriate return instructions.

If you have questions about returns, refunds, or need assistance with an order, please contact us:

Usefultea
Email: support@Usefultea.com

Our customer service team is available Monday through Friday and aims to respond within 2 business days.

For faster assistance, please include your order number in all communications.